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DIFFICULT CONVERSATIONS

HOW TO DISCUSS WHAT MATTERS MOST


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Sinopse

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solvingFrom the Trade Paperback edition.

Detalhes do Produto

    • Ano de Edição: 2010
    • Ano:  2010
    • País de Produção: Canada
    • Código de Barras:  2000171025916
    • ISBN:  9781101496763

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