Operational excellence cannot be achieved by technology alone. An effective sales and operations planning (S&OP) process is essential to successfully implement any integrated management system, such as enterprise resources planning or supply chain management. This book illustrates the effective real world implementation of this powerful process. It is written as a case narrative with an instructional style that managers can relate to. Enterprise Sales and Operations Planning illustrates how to improve operational performance, including on-time customer deliveries, inventory control, quality and profits. It also describes how S&OP can be used successfully to anticipate downturns and upturns in business, so that companies can consistently achieve their financial goals.