Lets get personal. There are times we need to express our angst—in writing. When a persons conduct, or a situation upsets us—an email can be your messenger of mercy. Written words can cause awareness or bring resolve.Writing an EmoTiOnAL eMaiL can be challenging. Let this fast reading guide help you to write words that work > to get results. Examples, templates, extensive word lists, and step-by-step directions included. This is a great reference to access when distressed.Emotional Emails is purposefully written in outline format for quick comprehension and easy reading. Also includes management tips, guidelines and samples for community forum leaders. Dont get personal -- go professional. Let this book show you how!