THE PRACTICE OF SYSTEM AND NETWORK ADMINISTRA
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In this long-awaited update, the authors again draw on their extensive personal experience to share the six key principles of site design and support practices; simplicity, clarity, generality, automation, communication, and basics first. In addition to discussing system administrators' major areas of responsibility within the context of these principles, they tackle the 'soft skills' necessary for today's workplace. Inside, you'll find advice on topics such as - The key elements your networks/systems need that will make all other services run better ; Building and running reliable, scalable services, including email, printing, and remote access ; Creating and enforcing security policies ; Upgrading thousands of hosts without creating havoc ; Planning for and performing flawless scheduled maintenance windows ; Managing superior helpdesks, customer care, and avoiding the temporary fix trap ; Building data centers that prevent problems; and more.