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Previsão: 6 Semanas + Frete
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People attempt or avoid difficult conversations every day - whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. 'Difficult Conversations' aims to provide a step-by-step approach to having those tough conversations with less stress and more success. Readers may learn how to - Decipher the underlying structure of difficult conversation; Start a conversation without defensiveness; Listen for the meaning of what is not said; Stay balanced in the face of attacks and accusations; Move from emotion to problem solving.