As you embark upon your Incentive Compensation Management system implementation, it is important to have realistic expectations about what the system can, and cannot, do. This highly accessible book takes you through common gaps in ICM system functionality that can impact the success of your system. David Kelly, the Compensation Architect, has been working with customers to implement ICM systems since the late 1990s. He brings a perspective to projects that goes beyond technology. He believes the first priority is to identify the fundamental business problems that must be solved, and only then is it time to start thinking about the best tools to use for a solution. Mr. Kelly is the author of "The Book on Incentive Compensation Management: The Systematic Administration of Variable Compensation in the Enterprise" (Compensation Architect, 2014).