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How effective are you in leading or dealing with clients, your manager, your colleagues? Do you build rapport with some people easier than others? Are there some people with whom you just can't connect? The Versatility Factor reveals the keys to developing leadership skills and achieving highly effective organizational and interpersonal performance in managing, selling and teaming. In The Versatility Factor, social intelligence experts John R. Myers and Dr. Henning Pfaffhausen describe practical strategies for achieving personal and organizational excellence. By developing these skills, you will learn why treating others the way you like to be treated results in failure, how to quickly build rapport with anyone, the best way to manage conflict or participate in a team, sales techniques for building outstanding customer relationships, how to successfully bridge your personal and professional lives. Dozens of research studies in the field of relationship science have shown that Versatility - the ability to build effective relationships - is what truly separates global leaders from average performers. More than intellect, education or job experience, Versatility is the key to highly effective relationships, sales skills and business success. Based on decades of performance research and filled with practical advice, The Versatility Factor is a must-read for everyone whose success is dependent on working with others.