Author and experienced quality management consultant Carlos Pereira da Cruz has written this book with one goal in mind: to offer you a practical and straightforward way to adapt your quality management system to your business, while meeting the requirements of ISO 9001:2015.
Discover ISO 9001:2015 Through Practical Examples is primarily for beginners in quality management systems, and for people with moderate knowledge of ISO 9001. However, if you are an experienced quality practitioner, but are disappointed with bureaucratic side of the standard, this book will show you a practical and relevant method of applying ISO 9001 to your business rather instead of blindly following policies and procedures.
The main focus of the book is author’s desire to show you a different approach to the QMS. As he says at the beginning of the book, “What I see too often is Quality Management Systems with too few or too many documents, but concentrated on listing tasks that people must perform. And people perform their tasks, and companies remain certified, but nothing else happens.” Rather than looking at the standard that way, da Cruz says, “This book is about how to build a Quality Management System from scratch without looking at ISO 9001; the standard will naturally come afterwards when we show the relationship between sound management practices and ISO 9001 clauses.”
Even though this book is written to be short and simple, it has more than 50 case studies, charts, diagrams and tables to help you develop your own QMS. Some of them include:
The ecosystem of interested parties around Altix
Example of monitoring plan
Flowchart of activities, objects, and participants
Objectives produced from the main processes
Risk evaluation matrix
Risks, process and improvement project
Da Cruz has written the book using plain English, which is easy to understand for beginners. Using practical examples to help you understand the relationship between your regular business operations and ISO 9001:2015, he shows you that you’re not just implementing the standard to prove compliance, you’re doing it to improve the business.