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This book presents the benefits of being an employee in a company that outsources its processes, giving you the advantage to understand faster how this could be implemented in your company, thus being more efficient and performing in your day-to-day activities. There are two sides to every coin, and SMART OUTSOURCING presents the risks and the mistakes you may face when working with this type of service. Outsourcing is not always a smooth sail! To better understand the benefits of being part of this global trend, we are giving you some study cases of companies that choose to save their money and time as well as improve efficiency and customer satisfaction. SMART OUTSOURCING is special for its way of deciphering the complexity of outsourcing in easy steps, facts and outcomes, which you can use in your company strategy; no matter if it is a small business or a multinational company.