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THE BROKEN LINK



Produto disponível em até 15min no aplicativo Kobo, após a confirmação  do pagamento!

Sinopse

The broken Link in Customer Service. Customer Service  -  A thing of the past?  Let’s face it, it’s clearly time to change the way many businesses and organizations do “Business”. Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it’s an expectation of the customer and a responsibility of the organization. This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion  and developing of solutions to  real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.

Detalhes do Produto

    • Ano de Edição: 2018
    • Ano:  2018
    • País de Produção: Canada
    • Código de Barras:  2001121347188
    • ISBN:  9781386558842

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