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THE BUTLER EXPERIENCE

A BETTER CUSTOMER SERVICE ENVIRONMENT



Produto disponível no mesmo dia no aplicativo Kobo, após a confirmação  do pagamento!

Sinopse

IMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professionalism. The Butler Experience is based on a true story about an employee who changed the way an organization provides customer service. The book identifies common gaps in the corporate customer service culture and provides hands-on and effective solution, resources and tools to help you build butlers within your own organization.

Detalhes do Produto

    • Edição:  1
    • Ano de Edição: 2017
    • Ano:  2017
    • País de Produção: Canada
    • Código de Barras:  2001121041154
    • ISBN:  9780692910825

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