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This book was issued, in October 2010, in response to the demands of competent healthcare professionals who are keenly motivated to develop their career. It represents the experience of more than thirty years of practice in healthcare facilities in five middle east and gulf countries. The aim is to provide practical advice, exercise and an assessment tool to improve knowledge and expertise of healthcare professionals in the fascinating field of quality practice. The majority of the information is focused at real subjective situations encountered in every day practice. Every effort has been made to ensure that the information contained in this book is correct, but no liability can be accepted for any inaccuracies or mis-statements of fact contained herein and any feedback is very welcomed. I hope that you will find this book useful and enjoyable as well.
Emad Hammouda,Dipl. (Clin. Research), CPHQ,BCPP,CGP,BCPS,RPh