Part I: COMMUNICATIONS FOUNDATIONS. 1. EStablishing a Framework for Business Communication. 2. FOcusing on Interpersonal and Group Communication. PArt II: COMMUNICATION ANALYSIS. 3. PLanning and Decision Making. 4. PReparing Written Messages. PArt III: COMMUNICATION THROUGH VOICE, ELECTRONIC, AND WRITTEN MESSAGES. 5. COmmunicating Electronically. 6. DElivering Good- and Neutral-News Messages. 7. DELIVERING BAd News Messages. 8. DElivering Persuasive Messages. PArt IV: COMMUNICATION THROUGH REPORTS AND BUSINESS PRESENTATIONS. 9. UNderstanding the Report Process and Research Methods. 10. MAnaging Data and Using Graphics. 11. ORganizing and Preparing Reports and Proposals. 12. DEsigning and Delivering Business Presentations. PArt V: COMMUNICATION FOR EMPLOYMENT. 13. PReparing Résumés and Application Messages. 14. INterviewing for a Job and Preparing Employment Messages.