'Extraordinary performance from ordinary people' focuses on both the key value adding activities and disciplines for driving through change and the styles of corporate leaders that attract success. It emphasises how to recognise which leadership framework suits the challenges of particular competitive environments. This insight nurtures a confidence to act decisively adopting an approach to communication which harnesses the energies of the organisation to achieve stretching performance targets. It concentrates on how leaders make a difference by what they do. Diagnostic models that show what really works and under which circumstances are core to this book.