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MANAGING QUALITY


Produto Indisponível

Veja mais títulos de Qualidade

Sinopse

This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems.In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:-The Received Wisdom on TQMOld Economy Businesses and the Quality FunctionIntegrated Management Systems.The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

Detalhes do Produto

    • Ano:  2003
    • País de Produção: United States
    • Código de Barras:  9780631236146
    • ISBN:  0631236147
    • Encadernação:  BROCHURA
    • Complemento:  NENHUM
    • Nº de Páginas:  552

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