The ultimate guide to managing e-mail and its discontents. E-mail is one of the best things to happen to business communication since the telephone. But inbox overload, spam, and other common hazards have made it the bane of many people’s workday. Based on the author’s extensive studies of e-mail and its discontents, 'Managing Your E-mail' is the ultimate guide to help users and organizations recognize e-mail traps, avoid e-mail’s perils, and take full advantage of its potential. Writing in an accessible style, Chris Cavanagh describes how to efficiently prioritize ingoing and outgoing information, thus alleviating much of the time and stress of formulating effective e-mail responses. Readers also learn how to manage career-limiting e-mail temptations, such as the urge to react immediately to every message or to rely too much on e-mail to communicate. With real-life anecdotes, this unique book articulates e-mail communication tensions and their causes, and offers easy-to-implement solutions.