English is no longer the only language used in international hotels. The fastest-growing group of overseas travelers is Japanese, and many speak little or no English. To provide the superior service that Japanese guests often demand, hotel workers need to understand something of their guests' language, culture, and expectations. Hotel Japanese offers valuable insights into Japanese culture and easy-to-learn Japanese phrases. The first part of the book teaches the basic language necessary to take care of arrivals, give directions, and deal with emergencies, room service, phone calls, and the like. Hundreds of sample phrases and dialogues prepare the staff for communicating smoothly and easily in Japanese. The second part provides basic information about Japanese grammar. Hotel Japanese will enable all hotel workers, with a minimum of effort, to understand, fulfill, and even exceed the expectations of Japanese guests.
Detalhes do Produto
Subtítulo: PRACTICAL JAPANESE FOR THE HOTEL INDUSTRY