This resource provides an approach to telephone triage. The two videos and accompanying workbooks can be used as effective classroom presentation aids or self-directed teaching tools. Video 1 covers the components of telephone triage, including assessment and intervention, the interview, telephone communication skills, protocols, and documentation. Video 2 uses vignettes to illustrate real-life telephone assessment. The user will be cued to stop the videotape at specific points and assess/evaluate the situation according to the guidelines discussed in Video 1. Workbooks accompany each video to guide the user through the material.